Location
bogotá, bogotá, d.c., Colombia
Posted
July 12, 2026
Job Description
Associate Managing Consultant (Dutch Speaking)
Title and Summary
Consultant, Customer Success, Product Specialist, Advisors Client Services.
Responsibilities
- Serve as a primary point of contact for customer inquiries, questions, and issues.
- Provide guidance on product features, best practices, and troubleshooting.
- Proactively engage customers during onboarding to ensure a smooth transition and early value realization.
- Function as a coach to customers, supporting them in implementing products and solutions in ways that align with their strategic goals.
- Build trusted relationships with customer users and stakeholders at varying levels.
- Educate customers on how to maximize the value of Mastercard products and solutions.
- Monitor customer usage and engagement to identify adoption gaps or potential churn risks.
- Support and deliver customer training sessions,...