Associate Manager – Service Delivery at Sutherland

Full-Time Operations Specialties Managers

Main tasks – – In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles. – Daily management of content moderation operations, SLAs and Quality – Recruit, train, coach and manage a team of content moderators – Communicate content safety guidelines and best practices to moderation team – Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality – Liaise with the Wellness Coach to ensure team members’ well being – High affinity and cultural awareness of political/social situation in relevant market/region – Work closely with SME and senior team members to ensure quality and timeliness is maintained – Frequently review social mediato provide inpu...