Associate Manager, CRM Interaction

Full-time Management & Operations

Description

Role: Associate Manager CRM Interaction

Location: Abu Dhabi

Role Purpose:

• The Interaction Specialist will be responsible for designing and optimizing customer interactions within the CRM framework to drive engagement satisfaction and loyalty.
• This role requires a creative thinker with a passion for delivering exceptional customer experiences across digital and traditional channels.
• The ideal candidate will have a strong background in customer interaction design campaign management and digital marketing strategies.

Key Accountabilities of the role:

Interaction Design and Campaign Management:

• Lead the design and development of customer interactions within the CRM system including email campaigns SMS notifications in-app messages and personalized offers.
• Collaborate with marketing product and sales teams to develop targeted interaction strategies al...