Associate Director for Contact Center Operations
Confidential
Job Description
About the Opportunity
A leading global organization is seeking an experienced Associate Director, Customer Operations to lead large-scale customer service and operational teams supporting a complex and highly regulated environment. This role is responsible for driving operational excellence, delivering exceptional customer experiences, leading high-performing teams, and executing strategic transformation initiatives that improve service delivery and business outcomes.
The successful candidate will be a collaborative leader with strong operational expertise, a passion for customer advocacy, and a proven track record of leading large, multi-functional teams in a fast-paced environment.
Key Responsibilities
Operational Leadership
- Lead multiple customer service and operational support teams across various business functions.
- Drive performance against service, quality, produc...