Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
July 10, 2026
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
So if you believe in inspiring a better future, read on.
About the Role
To lead and drive end-to-end business support strategy, ensuring operational excellence, strong stakeholder management, and achievement of business targets across banca partnership sales channels.Roles & Responsibilities:
1. Leadership & Strategy
Provide strategic direction for Business Support functions across sales, operations, and servicing
Drive continuous improvement initiatives to enhance efficiency, turnaround time (TAT), and customer experience
Lead transformation, automation, and process optimization initiatives
Establish governance and ensure adherence to internal policies and regulatory standards
2. Business & Sales Support Oversight
Oversee end-to-...