Associate Customer Success Specialist Fixed Operations

Full-time Business Operations Specialists

Position Summar

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The Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance, assisting with basic training, and documenting client engagements. Working closely with a Customer Success Specialist and Customer Success Manager, the Associate CSS helps customers achieve standard utilization benchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes.

Position Responsibilities & Essential functions

• Partner with the assigned CSM/CSS to support best‑in‑class service for clients.
• Provide guidance on navigating CDK systems
• Deliver foundational product walk‑throughs and basic workflow guidance for end users.
• Follow established utilization benchmarks and guide customers on standard...