Associate, Customer Service Agent

Full-time Management & Operations

Job Description

• Primary interface of onsemi to external customers and vise versa.
• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence, manage meeting with customers, and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

Qualifications

• Bachelor’s Degree in Industrial Engineering, Business Management and/or any Engineering related course.
• Knowledge on basic semiconductor processes and terminologies is an advantage.
• Willing to work on night and rotating shift schedule.
• Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
• Background in problem solving, analytical ...