Location
petaling jaya, selangor, Malaysia
Posted
June 29, 2026
Job Description
Associate ALM Support Analyst
The Associate ALM Support Analyst provides a key cornerstone of technical support for PlayStation Studios QA, PlayStation Studios, and its partners. They are responsible for service desk triage, monitoring and ticket resolution duties, as well as tier 1 and 2 ALM tasks, across all supported applications and services.
Primarily these tools include our Application Lifecycle Management (ALM) tools such as Jira, Confluence, and TestRail, custom in-house developed tools, as well as collaborative enterprise tools such as SharePoint and Microsoft Teams.
Responsibilities
Live and Breathe the Service Desk
- Customer-facing support for first line support requests via our service desk
- Daily handover of key workload to global peers
- Curation and maintenance of relevant articles in our knowledge bases
- Timely updates to customers on issue progress and blockers
- Escalation of un...