Location
montreal (administrative region), qc, Canada
Posted
July 20, 2026
Job Description
Join Sun Life Canada's innovative journey as the Assistant Vice President of Operational Learning and Performance in a hybrid setting. Oversee a dedicated team to drive customer service excellence.
This leadership role involves managing approximately 80 employees spread across Canada and Asia, focusing on enhancing client interactions. By implementing an AI-enabled learning framework, you will ensure operational teams reach their performance objectives while minimizing attrition. Your efforts will elevate the learning and quality management culture within the organization.
Key Responsibilities:
• Execute vision for operational learning and knowledge management
• Support Canadian and global operational delivery
• Collaborate with operations leaders on performance challenges
• Design robust onboarding and continuous upskilling programs
• Use analytics for performance trends and insights
Requirements:
• 10+ years of experience in large operations
• Proven tra...
This leadership role involves managing approximately 80 employees spread across Canada and Asia, focusing on enhancing client interactions. By implementing an AI-enabled learning framework, you will ensure operational teams reach their performance objectives while minimizing attrition. Your efforts will elevate the learning and quality management culture within the organization.
Key Responsibilities:
• Execute vision for operational learning and knowledge management
• Support Canadian and global operational delivery
• Collaborate with operations leaders on performance challenges
• Design robust onboarding and continuous upskilling programs
• Use analytics for performance trends and insights
Requirements:
• 10+ years of experience in large operations
• Proven tra...