Assistant Vice President - Operational Learning & Performance

Full-time Financial Services,Telephone Call Centers

The Assistant Vice President, Operational Learning & Performance (OLP) leads a team of ~80 employees across Canada and Asia. They are accountable for enabling Canadian Operations teams to consistently deliver Sun Life’s customer experience, business, and productivity outcomes by building and operating an AI enabled, insight driven learning, quality, and knowledge management operating model.

OLP embeds learning, knowledge and readiness to prepare for operational change and reinforces performance in production, accelerating time to performance, reducing early tenure attrition, preventing quality defects, and protecting productivity as Operations scale and adopt AI enabled capabilities.

RESPONSIBILITIES:

Vision & Leadership

• Define and execute the vision, roadmap, and operating model for Operational Learning, Quality, and Knowledge Management aligned to Operations prio...