Assistant Vice President - Global Operating Model and Workforce Management

Full-time Management & Operations

Job Description

Overall Purpose: Reporting to the VP - Transformation & Enablement, the AVP will lead a team of approximately 40 team members and serve as a strategic thought and execution leader for Canadian Operations’ end-to-end workforce strategy.

This role connects two critical pillars that enable operational excellence: designing optimal global operating models that establish how and where work is performed, and translating those decisions into actionable workforce management strategies. It also optimizes workforce management practices to maximize capacity and efficiency.

Responsibilities

• Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies.
• Develop and implement Global Operating Model strategies and a roadmap aligned with Canadian Operations’ business objectives to optimize re...