Assistant Service Manager

Full-time Other

Overview

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Responsibilities

• Multi-Platform Operations: Supervise technical support for complex die-sorting platforms handling concurrent multiple-input and multiple-output form factors (Wafer-to-Tape, Waffleto-Reel, Tray-to-Tray).
• Vision Application Escalation: Act as the ultimate on-site expert for troubleshootingAutomated Optical Inspection (AOI) systems, comprising high-resolution visible optical cameras and Infrared (IR) vision applications used for subsurface defect screening.
• Laser Subsystem Oversight: Lead engineers in calibrating and aligning precision laser marking subsystems used for traceability codes, and character recognition (OCR).
• Recipe & Calibration Control: Audit and optimize machine recipes, vision alignment matrices, and multi-axis pick-and-place parameters to gua...