Assistant Service Delivery Manager

International SOS

Full-time Other-General
Apply Now
Location
andheri east, maharashtra, India
Posted
July 07, 2026

Job Description

Position Summary

Key responsibilities

Client & Service Focused

  • Drives high touch of service across all service delivery channels (Phone, chat, email, web, and so on).
  • Has complete understanding of all clients contractual agreements and translate these into standard operating
  • procedures and specific workflows.

    • Quality

  • Works closely with the Partnership Development team to ensure all offers and benefits are operationalized
  • Manages all escalations and complaints with the appropriate priority and diligence.
  • Ensures call and case quality compliance.

    • People Management

  • Ensures that resource requirements are well understood for the purpose of financial planning and recruitment.
  • Supports the recruitment process as directed by the Head of Service Delivery.
  • Managers, coaches and motivates direct reports, ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Other-General
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026