Assistant officer data processing - customer services

Full-time Other-General

Job Summary

The Assistant Officer Data Processing in Customer Services plays a pivotal role in ensuring accurate, efficient, and timely processing of customer data to support Eskoms service delivery objectives. This position involves handling data entry, validation, and reporting tasks while collaborating with cross‑functional teams to enhance customer service efficiency. The role requires attention to detail, analytical skills, and a commitment to upholding Eskoms standards of reliability and service excellence.

Key Responsibilities

Perform accurate and timely data entry for customer accounts, meter readings, billing information, and service requests.

Verify and validate data for completeness and correctness, identifying and correcting discrepancies as needed.

Maintain and update customer records in the database while ensuring data integrity and confidentiality.

Generate and compile reports to support customer service operations and management de...