Assistant Manager-Technical Helpdesk/Service desk.

ZF Group

Full-time Information and Record Clerks
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Location
Chennai, Tamil Nadu, India
Posted
July 12, 2026

Job Description

Description

What you can look forward as Assistant Manager- Technical Helpdesk/Service desk

  • Incidents treatment of external Transics Customers via Mail / Phone in English.

  • Focus on Transics Software Support.

  • Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matix and the predefined ‘First Response Time’.

  • Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible.

  • Record and document the analyses and provided solutions in the Ticketing system.

  • Communicate structural and frequent Tickets to the Service Level Coordinator. Escalate advanced Tickets to Quality Control.

  • Stay informed of evolutions on job-related expertise through training, procedures, guides and courses offered by the organization and engage in assigned skill groups.
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    Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 12, 2026
    • Application Deadline
      August 21, 2026