Assistant Manager, Service Transformation & Optimization

Aegon

Full-time Other Management Occupations
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Location
Hong Kong, Hong Kong, Hong Kong
Posted
June 28, 2026

Job Description

Description

Responsibilities:

  • Collaborate with cross-functional teams to identify and implement operational improvements that enhance customer experience and service efficiency.
  • Support the planning and execution of transformation initiatives, including process redesign, system enhancements, and new product implementations.
  • Conduct data analysis and develop insights to support strategic decision-making and performance optimization.
  • Assist in managing project timelines, stakeholder communications, and change management activities.
  • Maintain and enhance operational documentation, including SOPs, training materials, and service guidelines.
  • Monitor service quality metrics and support initiatives to drive continuous improvement.
  • Coordinate with internal stakeholders to ensure alignment on operational priorities and transformation goals.
  • Contribute to the development of business cases and post-implem...

    • Job Details

    • Job Type
      Full-time
    • Category
      Other Management Occupations
    • Date Posted
      June 28, 2026
    • Application Deadline
      August 07, 2026