Assistant Manager/ Senior Assistant Manager_Service Transformantion
GMP Technologies
Full-time
Other-General
Location
singapore, singapore, Singapore
Posted
June 15, 2026
Job Description
About the job Assistant Manager/ Senior Assistant Manager_Service Transformantion Job Responsibilities Service Transformation & Process Improvement
- Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
- Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
- Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
- Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.
- Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.