Assistant Manager – Operations (International Voice Process)

Full-time Other-General

Job Title
Assistant Manager Operations - International Voice Process | Walk-in Drive Gurgaon
Experience -7–12 Years
CTC - Up to ₹9 LPA
Location-Bangalore / Hyderabad
Job Description
We are hiring Assistant Managers for International Voice Process operations. The role involves managing Team Leaders, driving operational excellence, improving customer experience metrics, and ensuring achievement of business KPIs. Selected candidates may be deployed across Indore, Bangalore, or Hyderabad based on business requirements and organizational needs.
Responsibilities
Manage Team Leaders and operations teams
Drive SLA, KPI and productivity targets
Monitor CSAT, Quality and Operational Metrics
Conduct performance reviews and coaching sessions
Handle client escalations and stakeholder management
Drive process improvements and efficiency initiatives
Ensure compliance with organizational policies
Required Skills
International Voice Proces...