Assistant Manager – Operations (Corporate Travel)

Full-time other-general

We are looking for an experienced Assistant Manager – Operations to lead a team supporting a Corporate Travel account. The ideal candidate should have strong leadership experience, extensive knowledge of Corporate Travel operations, and hands-on expertise using Cryptic/Native GDS commands. This role requires someone who can effectively manage a team, drive operational performance, and serve as the subject matter expert (SME) for complex travel bookings and ticketing.

Key Responsibilities

• Lead and manage a team of Corporate Travel specialists handling complex travel itineraries.
• Act as the team's Subject Matter Expert (SME) for ticketing, fare rules, and complex travel requests.
• Monitor team performance and ensure all KPIs and SLAs are consistently achieved.
• Provide coaching, guidance, and performance management to team members.
• Conduct regular team meetings, conferenc...