Job Description
Assistant Manager – IT Helpdesk
Reports to: Manager, IT Helpdesk
Direct Reports: IT Helpdesk Engineers and Specialists
Job Summary
We are seeking an experienced Assistant Manager – IT Helpdesk to lead a team of 5–10 IT support professionals, ensuring high-quality service delivery, operational excellence, and continuous process improvement. This role oversees daily helpdesk operations, drives SLA and KPI performance, strengthens endpoint security, and develops team capabilities to support business objectives.
Key Responsibilities
Lead and manage the IT Helpdesk team to achieve operational goals and deliver excellent technical support.
Oversee IT service delivery, ensuring SLA compliance, timely issue resolution, and high customer satisfaction.
Manage endpoint support, maintenance, and asset reliabil...