Assistant Manager, Dispute Management

Full-time Other-General

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications.

• Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts.

• Prepare, review, and submit dispute documentation and case files in accordance with card scheme requirements and internal policies.

• Maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages.

• Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders.

• A...