Assistant Manager - Digital Business Unit

Full-time Top Executives

A Position Overview Position Title NA Department NA Level/ Band NA B Role Summary Responsible for revenue generation from existing customers for the digital channel. Supervise the day-to-day operations of the call center. Develop and implement sales strategies to achieve sales targets. Monitor and analyze sales performance data to identify opportunities for improvement. Establish performance goals and objectives for call center agents and monitor progress. Oversee daily operations of the call center and ensure that staff are meeting performance objectives. Develop and implement training programs for call center agents to maximize sales performance. Collaborate with call centre and conduct skill gap analysis to identify areas of improvement. Analyze customer data to develop targeted sales campaigns. C Key Result Areas Responsible for revenue generation from existing customers for the digital channel. Supervise the day-to-day operations of the call center. Develop and implement sales str...