Location
vantaa, uusimaa, Finland
Posted
July 24, 2026
Job Description
Overview
The position supports the Senior Manager - Customer Experience in driving customer experience, CRM, customer insights and business development initiatives for HKBAC’s premium service offerings. The role helps translate customer feedback, service data and market intelligence into service enhancement initiatives and tailor-made offerings with revenue potential.
Responsibilities
- Work closely with the Senior Manager - Customer Experience to drive customer experience strategies, CRM initiatives, service enhancement projects and business development initiatives for premium service offerings.
- Develop customer insights through feedback analysis, service data review, customer profiling, market intelligence and movement pattern analysis, with particular focus on Mainland Chinese clients and premium service users.
- Identify customer needs, service gaps, business opportunities and improvement areas across key customer touchpoints, and r...