Job Description
Assistant Manager – Customer Experience Strategy & Insights
At Chai Point, we don't just serve chai—we create memorable experiences. Every customer interaction is an opportunity to delight, and we're looking for someone who can help us continuously improve that journey through insights, research, and strategic problem-solving.
We are looking for an Assistant Manager – Customer Experience Strategy & Insights to join our Bangalore HQ. This role is ideal for someone who enjoys solving business problems through customer insights, data analysis, and market intelligence. You'll work closely with cross-functional teams to understand customer needs, identify opportunities for improvement, and drive initiatives that enhance the overall customer experience.
What You'll D
o
Generate Customer & Market Insigh
- tsAnalyze customer feedback, NPS, CSAT, operational metrics, and behavioural ...