Assistant Manager, Customer Experience

Full-time Other-General

Overview

The Customer Experience Manager is responsible for managing strategic customer accounts by delivering exceptional service, strengthening customer relationships, and ensuring operational excellence throughout the order fulfilment and supply chain process.

This role serves as the primary point of contact for assigned customers, working closely with internal stakeholders to drive service performance, identify growth opportunities, and enhance the overall customer experience.

Key Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders
• Manage Customer Demand Forecast, Orders & Shipment Information Data
• Prepare regular reports and reviews with customer on Demand Forecasting, OTD, Quality, Lost Sales Revenue, Extended Hire, D...