Assistant Manager, Customer Experience, Dufferin Mall

Mark's Work Wearhouse Ltd.

Full time Top Executives
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Location
Toronto, Ontario, Canada
Posted
March 23, 2026

Job Description


Role Purpose
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements. The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day “To Make Life in Canada Better” by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.


What you’ll do

  • Partner with SGM to hire and build a strong and diverse team.
  • Assist in scheduling and workload planning for efficient operations.
  • Take ownership of loyalty programs and coach and train team members on these programs.
  • Run the Manager on Duty program to enhance the customer experience on the sales floor.
  • Create a posi...

    • Job Details

    • Job Type
      Full time
    • Category
      Top Executives
    • Date Posted
      March 23, 2026
    • Application Deadline
      May 02, 2026