Assistant Manager Consumer Service Operations, eCom

Full-time Operations Specialties Managers

Purpose & Overall Relevance for the Organization:

• Strengthen skill of consumer response and leverage global tools, best practices, and Voice of Consumer (VOC) feedback to improve relationship with consumers and brand image, quality of products and services
• Build optimal consumer response structure in eCom / Customization program area and contribute to consumer satisfaction and business growth 

 

Key Responsibilities:

Strengthen link between business and consumers through optimal operations of response to consumer

 

【Consumer response quality improvement】 

Maintain and improve consumer satisfaction throughout optimal response to consumers

• Improve level of consumer response in Call-center by monitoring KPI  (Ensure to manage / supervise outsourcing vendors)
• Establi...