(Assistant) Manager, Client Liaison Team

Manulife

Full time Operations Specialties Managers
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Location
Hong Kong, Hong Kong, Hong Kong
Posted
July 07, 2026

Job Description

This role is responsible for client liaison within Wealth Operations Hong Kong. Key duties include handling agent and customer enquiries in a timely and professional manner, supporting client onboarding and maintenance, supporting transaction request, coordinating reporting, coordinating internally for relevant client responses / feedback, monitoring service quality and client experience, and ensuring compliance with relevant internal policies and procedures, and regulatory requirements.

Position Responsibilities:

  • Provide counter service support and resolve customer enquiries professionally.
  • Ensure all requests are handled accurately, compliantly, and within defined turnaround times and quality standards.
  • Handle agent enquiries via phone and email.
  • Collaborate with internal teams to achieve business goals and support operational needs.
  • Oversee client onboarding and account maintenance processes, including KYC/AML review, name scre...

    • Job Details

    • Job Type
      Full time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026