Job Description
We are seeking a dynamic and customer-oriented Assistant Guest Relation Manager to join our team . In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Relation Manager in overseeing the daily operations of our hotel's front-of-house services.
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
Assist in optimizing hotel occupancy and room rates to maximize revenue
Handle guest complaints professionally and effectively, ensuring prompt resolution
Support the Guest Relation Manager in operating a highly proficient and productive guest services department
Conduct and assist in training programs for the Guest Service team
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the guest servi...