Assistant Guest Experience Manager - Arabic Speaker/ Additional Language

Accor

Full-Time Baggage Porters, Bellhops, and Concierges
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Location
Dubai, Dubai, United Arab Emirates
Posted
July 04, 2026

Job Description


Job Description

Primary Responsibilities

VOICE OF THE GUEST

  • As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property
  • Focuses on guest satisfaction when identifying business improvement opportunities
  • Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)
  • Encourage staff to invite guests to answer to the hotel guest satisfaction survey
  • Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex
  • Manage responses to all guest feedback, as per AccorHotels’ recommendation
  • Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)

    • Job Details

    • Job Type
      Full-Time
    • Category
      Baggage Porters, Bellhops, and Concierges
    • Date Posted
      July 04, 2026
    • Application Deadline
      August 13, 2026