Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities.
Partner with GM to create a positive work environment
Serve as a support resource for front line staff in all departments.
Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
Plan, organize and delegate daily operational activities against forecasted business volume.
Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.