Assistant Front Office Manager

Full-time Secretaries and Administrative Assistants

To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate. To provide the best possible standard in service to all guests that is in line with Hotels and Resorts’ Policies and Procedures.

KEY RESULT AREAS (FREQUENT TASKS):
- To assist the Front Office Administration Manager and to take operational responsibility for all aspects of Reservations, Reception and Concierge
- To assist the Front Office Administration Manager in scheduling team members to ensure the correct level of coverage
- Oversee and maintain departmental handover procedures
- Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
- To assist the Fro...