Assistant Branch Manager Trainee

Full-time Management & Operations

Job Summary

Location: Woodbridge, Ontario, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay: $69,700 - $98,400 CAD

Responsibilities

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem resolution guidelines
• Resolve operational and high‑risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice‑giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
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