Job Description
Jio is actively looking to hire candidates for the position Area Service Manager (I&FR -Broadband), for Haldwani, Uttarakhand
Key requirements are
1. Graduation and Diploma in Engineering stream.
2. Experience of 8-12 years in After sales service.
Job Description
1. Establish and maintain the upkeep of service centers
2. Liaison with store manager and sales team for service operations
3. Ensure customer satisfaction to avoid escalation of issues
4. Motivate and manage team of service center and care center personnel
5. Responsible and accountable for service deliverables
6. Mentor and counsel engineers whenever necessary
7. Control the flow of incoming calls for on-site support of services
8. Manage costs/expenses of service and care center within given guidelines
9. Ensure their is adequate amount of manpower to cater to all customer...