Arabia Customer Service Specialist

Full-time Other-General

Job Purpose

This role exists to focus more on our customers and drive customer centricity agenda.

Key Responsibilities

• Drive Number 1 Supplier agenda program
• Monitor shipments generation centrally for Arabia
• Monitor weeks coverage status across Arabia
• Coordinate loss tree analysis and corrective action plans with stakeholders
• Track and improve customer service KPIs (service level, OTIF, case fill rate)
• Lead cross-functional alignment between demand, supply, and CX teams
• Identify service gaps and proactively drive continuous improvement actions

Required Qualifications

• Analytical skills
• Finance acumen
• Data-driven mindset
• Strong problem-solving and decision-making ability
• Advanced Excel and reporting skills (Power BI is a plus)
• Ability to manage multiple stakeholders and priorities

Preferred Qualificati...