Job Description
Position Summary
As a key member of our Accounts Receivable – Early Cure Collections Department, you will be responsible to answer all customer inquiries. As a result of the outbound early dunning collection campaign, negotiating repayment arrangements on delinquent accounts while maintaining the professional and ethical reputation of the company. We are currently looking to add energetic ambitious and motivated individuals with experience in collections. This position reports to the Team Manager, Personal and Business Early Cure Collections.
Duties and Responsibilities:
Answer inbound customer calls, provide account balance details and collect payments in order to resolve customer accounts in arrears on the first call.
Responsible for resolving customer service escalations and ensuring customer satisfaction is achieved.
Communicate with debtors to negotiate timely repayment, attempt to bring resolution to unpaid acco...