Location
Ipswich, Queensland, Australia
Posted
July 25, 2026
Job Description
APS3 Participant Support Officer - $37.36 p/h
Ipswich, QLD
HOBAN Recruitment is partnering with a respected Federal Government organisation to source experienced customer service professionals for APS3 Participant Support Officer positions.
This is an excellent opportunity to contribute to meaningful outcomes while working in a structured and supportive team environment.
Key responsibilities include:
- Acting as a first point of contact for enquiries via face to face, phone and digital channels
- Providing clear, accurate information and guidance to stakeholders
- Managing shared inboxes, appointments and administrative workflows
- Delivering reception support and assisting visitors in a professional manner
- Performing data entry and maintaining accurate records
- Coordinating appointments and ensuring accessibility of services
- Escalating and resolving enquiries or directing to ap...