Job Description
Why your job is important to us
We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that client’s whole opinion of our firm. To our clients, you are ramsac!
A chance to build your career
We are very proud of our apprentice programme and many of our current tech team originally join...