Apprentice - Customer Care

Full-time Management & Operations

Role Overview

Working as a Customer Care Administrator Apprentice, you will handle general administrative tasks, including customer communication and order processing. This apprenticeship offers full training and may lead to a permanent role as a Commercial Co‑ordinator within the Customer Care Team.

Responsibilities

• Answer telephone calls and emails in a professional manner.
• Process stock enquiries, quotations and orders.
• Handle customer complaints and queries while providing excellent customer service.
• Apply sales strategies, brand management and company procedures.
• Develop and operate various computer software packages related to the role.

Qualifications

• GCSEs in maths and English with at least a grade C / 4.
• Aptitude for customer service.
• Good time‑management skills.
• Excellent communication abilities.
• Reliable and motivated, with an eagerness to le...