Location
Riyadh, Riyadh Province, Saudi Arabia
Posted
June 21, 2026
Job Description
Why This Job Is Exciting
You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.
How Support Works at Innovatrics
- L1: Support team (you) — triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)
- L2: System Engineers & Solution Delivery Managers — deeper troubleshooting, deployments, complex analysis
- L3: Engineering — product-level fixes and advanced technical resolution
In Your First Month, You'll
- Learn the supported solution, customer context, and how our L1/L2/L3 support model works
- Shadow ticket handling, environment checks, and incident troubleshooting in real production setups <...