Application Support

Full-time Soporte técnico y administración

Education

• Bachelor's degree in Computer Science, Engineering or related field.

Job Skills

• Experience supporting software applications.
• Experience writing SQL queries to understand data and resolve issues.
• Experience managing severity tickets.
• Knowledge of Banking and Capital Markets a big plus.
• Possess sound analytical skills to quickly identify cause and effect relationships.
• Knowledge of Linux and Windows operating systems.
• Excellent written and verbal communication skills.

Responsibilities

• Understand the product and associated stakeholders thoroughly.
• Understand customer operational environment and needs.
• Keep customer at the forefront of all requests and advocate customer’s needs.
• Be the first line of defense, finding the root cause of application malfunctions.
• Solve issues and, if necessary, escala...