Application Support Engineer, Trilogy (Remote) - $60,000/year USD
Crossover
Job Description
The most difficult tickets do not require another script reader. They require someone capable of stepping into unclear situations, misconfigured systems, conflicting evidence, upset customers, and AI-generated noise, and then determining what is genuinely broken. This position is designed for the support engineer who prefers the unsolved problem: replicating the error, analyzing logs, tracking API calls, examining JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI aggressively without placing blind trust in it.
The majority of support organizations still operate around ticket queues, templated responses, handoffs, and playbooks for known issues. We are constructing the alternative. Routine support is progressively managed by AI and L1 processes, which means human intelligence is allocated to the hardest problems. AI is not replacing you in this role; it is the instrument you command, validate, challenge, and confirm.
This position does no...