Job Description
About the Role
The ideal candidate is a proactive and detail-oriented IT professional with 1–2 years of experience in application support, technical troubleshooting, and incident management. This individual is passionate about ensuring the availability and performance of business-critical applications, possesses strong analytical and problem-solving skills, and enjoys working in a collaborative, customer-focused environment. The role requires the ability to efficiently resolve technical issues while providing exceptional support to both technical and non-technical users.
Experience
Candidates should have 1–2 years of experience in Application Support, Technical Support, Production Support, or a similar role within an IT environment. Hands-on experience supporting enterprise applications, troubleshooting technical issues, and working with databases, operating systems, and ticketing systems is essential. Exposure to application monitoring tools and autom...