Application Support Engineer

Full-time Other-General

Application Support Engineer

The Application Support Engineer will manage, monitor, and troubleshoot enterprise applications, ensuring smooth operation and timely resolution of issues for internal and external users.

Responsibilities

• Provide day-to-day application support for internal and external users.
• Troubleshoot and resolve technical issues related to application performance, user access, and functionality.
• Respond to and resolve Level 2 (L2) and Level 3 (L3) support tickets within defined Service Level Agreements (SLAs).
• Coordinate with vendors and internal teams to identify software bugs, test patches, and manage deployment of updates in production environments.
• Run SQL queries to extract data, generate reports, or perform data fixes as required for troubleshooting.
• Maintain a comprehensive Knowledge Base for common issues, system configurations, and standard operating procedures (SOPs).
• Perform r...