Location
, metro manila, philippines, metro manila, Philippines
Posted
June 01, 2026
Job Description
Work Setup: Hybrid (On-site for five to six weeks during their training at Sanctum, SM-North EDSA, QC then once-a-week after)
Schedule: 3pm - 12mn MNL | 10pm - 7am MNL (must be open to a shifting schedule)
Equipment: Company Provided
Start Date: ASAP
What does a day in the life of a Technical Support Engineer/Application Support Engineer look like?
- Engineers pull tickets independently and own cases end-to-end
- Interpret and communicate issues across all levels (end users to C-level)
- Replicate issues within the application
- Provide technical findings and feedback to Development, Systems Engineering, Implementation, and Senior Leadership
- Diagnose and troubleshoot technical issues reported by customers with a focus on providing accurate and timely solutions
- Develop and maintain a comprehensive understanding of our products and services
- Stay inform...