• Provide 2nd level of service support for all service on production.
• Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment.
• Collaborate with development teams, products management team and other related parties to resolve product technical problems.
• Work with customer support teams to find a solution for customer issues.
• Provide expertise recommendation to service improvement, software verification and release.
• Documentation and Develop and sustain team’s knowledge in the responsible products and any required technologies as well as other products development/support team that are required in solving issues.
• Support customer facing teams for all applications and services in scope.
Qualifications:
• At least 3 years hands-on experience in a related technical role or technical support work in...