Application Support Analyst

Full-time Other-General

We are looking for a proactive and customer-focused Business & Application Support Analyst to support critical operational systems across attractions, parking, access control, and self-service platforms.

Responsibilities

• Provide application and operational support for business‑critical systems.
• Manage and resolve application incidents, service requests, and user issues within agreed service levels.
• Support systems related to:
• Attractions and guest access
• Car park access and parking management systems
• Access card and credential management
• Self‑service kiosks and ticketing terminals
• Membership and visitor management systems
• Perform application monitoring and troubleshoot production issues.
• Analyse incidents and identify root causes and preventive actions.
• Liaise with vendors and technology partners for issue resolution and system maintenance.
• Gather and d...