Location
quebec, capitale nationale, Canada
Posted
July 13, 2026
Job Description
Role Overview
The IT Support team - Group Savings and Retirement (GSR) is responsible for providing operational support for the critical systems supporting this line of business. The team works on a daily basis to ensure business continuity, resolve incidents, and support business users.
What You Will Do
Take ownership of operational requests (incidents, service requests, problems) and ensure proper follow-up. Analyze and qualify tickets to facilitate their resolution. Understand business needs and recommend appropriate solutions.
Why It Might Be a Fit
We are looking for someone who holds a college diploma (DEC) or a bachelor’s degree in IT, administration, or another relevant field. Has a minimum of 10 years of hands‑on experience in group savings and retirement administrative operations.
Requirements
- College diploma (DEC) or a bachelor’s degree in IT, administration, or another relevant field
- Minimum of 10 y...