Location
Hyderabad, Telangana, India
Posted
June 04, 2026
Job Description
About the Role Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience. Responsibilities Experience- 8 - 15 Years Design and implement automation across workplace services including: Service request fulfilment Device provisioning and lifecycle management Identity and access management Endpoint remediation and self-healing Software packaging and deployment Employee onboarding and offboarding Develop self-service support capabilities and automated request fulfillment workflows. Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents. Drive shift-left support strategies by improving knowledge base content, standard operating procedures, and self-help solutions. Support and optimize Digital Workplace platforms including: Microsoft 365 Microsoft Teams Outlook Exchange Online Intune Windo...