Application Support 2nd Level Support - Hybrid 3x2, Madrid (Arbo)

Full-time Informática y tecnología

We are looking for the very Top Talent…and we would be delighted if you were to join our team! This role offers the chance to engage with a multinational company providing digital technology services to large corporations.

What are we looking for?

We are seeking a dedicated Application Support Specialist to ensure the smooth operation of our core banking applications through proactive incident management and efficient coordination across IT and business teams.

Responsibilities

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
• Act as the local administrative Manager
• Take over periodical o...